Night Support Worker
Location: Glasgow (Various Locations)
Salary: £12.60 per hour
Hours: Full-time, 37.5 hours per week (Night Shift)
Contract Type: Permanent About Talbot AssociationThe Talbot Associationis a Glasgow-based charity providing safe accommodation, nutritious meals, and person-centred support to people affected by homelessness, addiction, mental ill-health, and social isolation.For over 50 years, we’ve offered a place of safety, respect, and belonging — helping people rebuild their lives with dignity, compassion, and hope. Our services operate 24 hours a day, 7 days a week, across multiple supported accommodation and care settings throughout Glasgow.About the RoleWe’re looking for a Night Support Worker to join our dedicated team. In this role, you’ll ensure the safety, security, and wellbeing of the people we support overnight, maintaining a calm, professional, and supportive environment.This is a hands-on role within a 24-hour service, where your presence, empathy, and reliability will make a genuine difference in people’s lives.Key Responsibilities
- Provide overnight support and supervision to the people we support.
- Carry out regular safety and wellbeing checks.
- Respond appropriately to incidents and emergencies.
- Record and report any safeguarding or welfare concerns.
- Maintain accurate logs and handovers for day staff.
- Assist the people we support residents according to individual care and support plans.
- Uphold health, safety, and fire safety standards at all times.
What We’re Looking For
- SSSC registration (or eligibility to register upon appointment).
- PVG Scheme membership essential.
- SVQ Level 3 in Health and Social Care (or willingness to work towards this training provided).
- Experience supporting vulnerable individuals, ideally within homelessness, social care, or supported accommodation.
- Excellent communication, empathy, and problem-solving skills.
- Calm and professional approach to challenging situations.
- Ability to work independently and as part of a small night team.
What We Offer
- £12.60 per hour (37.5 hours per week – night shifts).
- Full induction, training, and support to achieve qualifications.
- Ongoing learning and professional development opportunities.
- Supportive, inclusive working culture.
- The chance to make a meaningful difference every night.
Other Benefits
- Employee Assistance Programme (EAP): Free, confidential support for personal or work-related challenges, including access to independent counselling (telephone, online, or face-to-face).
- Wellbeing Resources: Access to online wellbeing tools and health information for guidance and self-help.
- Bright Exchange Benefits: Exclusive discounts on hundreds of products, services, and offers through our Bright HR platform.
- Occupational Health Support: Access to professional advice and life health management services.
We care about our team’s wellbeing because when we look after our people, we can better look after others.
Closing Date: Thursday, 20 November 2025
Concierge
Location: Glasgow
Salary: £12.21 per hour
RESPONSIBLE TO: Unit Manager
PURPOSE At the Talbot Association, we believe that everyone deserves safety, dignity, and the chance to move forward in life. The Concierge role is central to creating this environment within our accommodation services.
As the first point of contact for many residents and visitors, the Concierge helps to provide a welcoming, safe, and supportive atmosphere. By combining practical responsibilities with respect and understanding for individuals, the role contributes directly to Talbot’s mission of offering stability, guidance, and hope to people facing difficult circumstances.
All work will be carried out in line with:
- The Talbot Association Staff Handbook
- Organisational policies and procedures
- The Health and Social Care Standards (Scotland)
- Relevant legislation, guidance, and good practice
KEY RESPONSIBILITIES
- Safeguard and promote the wellbeing, safety, and dignity of all individuals.
- Communicate effectively and respectfully with residents, colleagues, and visitors.
- Monitor, promote, and maintain health, safety, and security in the working environment.
- Work in a trauma-informed manner that recognises the impact of past experiences on current behaviours.
- Reflect on and develop your practice through training, supervision, and self-awareness.
- Carry out any other duties relevant to the post, as directed by senior staff.
MAIN TASKS
- Ensure the overall security of the unit.
- Hold responsibility for keys and access systems as required.
- Complete scheduled fire safety checks and record outcomes.
- Conduct regular building checks to ensure safety, security, and wellbeing.
- Prevent unauthorised access to the premises.
- Respond to incidents of vandalism, criminal, aggressive, or anti-social behaviour—taking appropriate steps to ensure safety, including involving on-duty staff or emergency services if necessary.
- Identify and report maintenance, repair, or health and safety issues.
- Undertake light domestic tasks to maintain cleanliness and order in communal areas.
- Record and report incidents, concerns, and observations accurately.
- Seek guidance and support from duty staff when appropriate.
- Promote and maintain a clean, safe, and welcoming environment in line with Health & Safety policies.
SUMMARY PERSON SPECIFICATION
Qualifications No formal qualification required. Applications are welcomed from individuals with relevant academic, vocational, or life experience.
Experience Desirable: experience in social care, residential care, hostel, or healthcare settings. Transferable experience from customer service, security, or community-based roles will also be considered.
Professional Qualities
- Commitment to safeguarding and promoting the welfare of vulnerable people.
- Ability to work effectively as part of a team.
- Awareness of safe practice, confidentiality, and accountability.
- Reliable and consistent in approach, with a focus on service quality.
Personal Qualities
- Strong communication and interpersonal skills.
- Polite, approachable, and respectful manner.
- Calm, mature, and responsible approach to work.
- Flexible, adaptable, and solution-focused when faced with challenges.
- Ability to listen and respond empathetically to residents’ needs and concerns.
- Open-minded, non-judgemental, and respectful of diversity.
- Able to take initiative while recognising when to seek support.
Note: This role is not subject to SSSC registration but post-holders are expected to work in line with Talbot Association policies, organisational standards, and the Health and Social Care Standards (Scotland).
Closing Date: Thursday, 20 November 2025
Senior Practice Development Lead
Location: Glasgow
Reports to: Chief Executive Officer / Senior Management Team Contract: Full-time, Permanent Salary: £ 46,000
The Talbot Association is seeking a highly skilled Senior Practice Development Lead to drive excellence across our care and support services. This is a pivotal leadership role that will shape practice quality, workforce capability, and service development throughout the organisation.
Purpose of the Role
The Senior Practice Development Lead will champion high-quality, person-centred, trauma-informed practice across all Talbot Association services. You will ensure our support reflects our values of compassion, dignity, and inclusion, while meeting the standards of the SSSC, Health and Social Care Standards, and any regulatory improvement requirements.
This role is central to empowering managers and staff to deliver consistent, safe, and enabling care—improving outcomes for the people we support and ensuring our services remain modern, compliant, and continuously improving.
Key Responsibilities
1. Practice Leadership and Quality Assurance
- Lead and inspire continuous improvement across all care and support services.
- Develop, implement, and review quality assurance systems that exceed regulatory expectations.
- Ensure compliance with Care Inspectorate requirements and SSSC Codes of Practice.
- Implement performance systems to support managers in achieving KPIs.
- Analyse audit data to identify strengths and improvement opportunities.
- Promote reflective practice and learning from incidents, complaints, and feedback.
- Foster a culture of management-led problem solving and risk reduction.
2. Workforce Learning and Development
- Implement and monitor the organisation’s Learning and Development Framework.
- Ensure systems support SSSC registration and continuous professional learning (CPL).
- Facilitate training and development sessions (e.g., trauma-informed practice, adult support and protection, equality and diversity, person-centred planning).
- Build internal learning capacity through coaching, mentoring, and reflective supervision.
3. Policy and Compliance
- Ensure consistent implementation of all care policies aligned with legislation and best practice.
- Support services to evidence compliance with Health & Safety and Social Care Standards: My Support, My Life.
- Lead organisational readiness for inspections and quality reviews.
- Ensure high-quality documentation, including support plans, risk assessments, and supervision records.
- Coach managers to implement HR and organisational policies in a firm, fair, non-discriminatory, and consistent manner.
4. Collaboration and Organisational Development
- Work in partnership with service managers, regulators, and community partners to enhance Talbot’s reputation for quality and responsiveness.
- Contribute to strategic planning to ensure alignment with organisational mission and goals.
- Represent Talbot at sector networks and professional forums.
- Support managers to create and deliver inspiring service development plans, respond promptly to regulatory requirements, and ensure unit-level leadership reflects organisational values.
5. Values and Culture
- Model Talbot’s values of compassion, dignity, inclusion, respect, and integrity.
- Foster a culture of reflection, openness, and continuous improvement.
- Champion the voices and rights of people who use our services, ensuring their lived experience shapes practice and service development.
Essential Criteria
- Substantial (10+ years) experience in Health Care, Social Work, Social Care, or a related discipline (degree or equivalent substantial experience).
- Current and maintained registration with the Scottish Social Services Council (SSSC).
- Previous wide responsibility for service leadership and implementing quality assurance.
- Strong knowledge of Health and Social Care Standards and SSSC Codes of Practice.
- Evidence of designing, delivering, and evaluating adult group learning to influence practice.
- Experience managing teams and implementing HR and Health & Safety policy.
- Fluent in advocating for trauma-informed, person-centred, and rights-based approaches.
- Excellent networking, communication, coaching, and report-writing skills.
- Resilient and resourceful, with the ability to safely navigate conflict, complexity, and inertia.
- A qualification in Leadership and Management.
Desirable Criteria
- Additional qualifications in adult training, safety and/or quality management.
- Experience of implementing action plans from all grades of regulatory inspections.
- Experience of transformation and large, service-wide improvement projects.
Our Commitment
The Talbot Association is an equal opportunities employer. We are committed to diversity, inclusion, and wellbeing for all staff and people we support. We encourage applicants from all backgrounds who share our belief that compassion leads, and no one is left behind.
Closing date for applications:
Monday 24th November at 9:00am.
Director of Development and Operations
Location: Glasgow
Salary: £55,000
Hours: Full-time
Reports to: CEO
Are you an inspiring senior leader ready to shape the future of a historic and values-driven social care organisation? The Talbot Association is seeking a dynamic Director of Development and Operations to help deliver our Strategic Plan, champion our mission, and lead transformational organisational development. This is a rare opportunity to play a pivotal role in future-proofing our services and strengthening our impact across Scotland.
About the Role
Working closely with the CEO — and operating with a high degree of autonomy — you will lead organisational modernisation, service development, and operational excellence across the Association. You will help ensure Talbot remains known for compassionate, trauma-informed, person-centred practice while driving innovation, digital transformation, and strategic growth.
This role blends strategic thinking with hands-on delivery. You will lead senior staff, shape new models of care, build strong external partnerships, and ensure high-quality, compliant services aligned with Scotland’s evolving social care landscape.
Key Responsibilities
1. Operational Leadership
- Provide strategic and operational leadership across all services in line with Care Inspectorate, SSSC, and National Care Service standards.
- Line manage the Senior Practice Development Lead and inspire high-performing, trauma-informed teams.
- Implement robust performance management, data, and outcome-monitoring systems.
- Ensure safeguarding, risk management, quality assurance, and HR practice meet regulatory expectations.
- Drive positive outcomes from inspections and audits.
2. Organisational Development & Modernisation
- Deliver priorities within the Talbot Association Business Plan, including digital transformation, governance development, workforce planning, and performance improvement.
- Design and embed modern operational frameworks, policies, and systems.
- Lead culture-change initiatives that strengthen learning, wellbeing, and accountability.
- Promote research, technology, and data-driven decision-making.
3. Service Development & Innovation
- Identify and implement new care and support models that promote recovery, wellbeing, and participation.
- Bridge accommodation, community support, and personal development pathways.
- Evaluate and refine service models to ensure they are outcome-focused, inclusive, and sustainable.
- Champion co-production and represent service users’ voices.
4. Strategic Partnerships & Growth
Supporting the CEO:
- Develop key relationships with public, voluntary, and private sector partners.
- Identify funding, collaboration, and social investment opportunities.
- Represent Talbot in local and national forums.
- Contribute to grant proposals, partnership agreements, and external reporting.
5. People & Performance
- Line-manage senior HQ and operational staff, providing supervision, reflective practice, and coaching.
- Embed a coaching culture across the organisation.
- Establish clear KPIs, objectives, and professional development plans.
- Promote a culture of wellbeing, equality, diversity, inclusion, and values-led leadership.
Person Specification
Essential
- Significant experience in a senior strategic or operational leadership role within social care, housing, or community wellbeing.
- Degree or equivalent professional experience.
- Strong understanding of trauma-informed, person-centred practice.
- Proven track record in organisational development, service improvement, and governance.
- Knowledge of Scottish regulatory frameworks (Care Inspectorate, SSSC, National Care Service).
- Senior experience in partnership building, project management, and budget oversight.
- Excellent communication, negotiation, and people-management skills with confidence and gravitas.
- Strategic thinker with strong analytical and problem-solving ability.
Desirable
- Project management experience.
- Experience in digital transformation or data-driven improvement.
- Proven income-generation or fundraising experience.
- HR experience, including investigations and appeals.
- Professional qualifications in social care, leadership, or organisational management.
- Commitment to creativity, wellbeing, and staff development
Our Values
At The Talbot Association, we are guided by care, compassion, and a commitment to learning. We believe in:
- Coaching and mentoring
- Continuous improvement
- Professional development
- Fairness and transparency
- Trauma-informed practice
- Kindness, equality, and respect
- Collaborative problem-solving
- Connecting research to practice
- Creating a sense of belonging, fun, and shared purpose
Closing date for applications: Monday 24th November at 9:00am.